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Frequently asked questions

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What is gezdir.me and where does it work?

gezdir.me is a digital travel assistant with guides to sights, audio guides, tickets, tours and transfers. The app works in Istanbul today and more cities and countries are coming; the guides on this site cover 50 countries.

Which payment methods are accepted?

We accept bank cards and the other payment methods shown at checkout at the time of purchase.

Are my payment details secure?

Yes. All payments are processed through secure payment providers using modern security standards.

How do I cancel a booking?

Cancel through the app or customer support. The refund amount depends on when you cancel and on the terms of the specific service.

When will I receive my refund?

Once the refund is confirmed, the money usually reaches the card or account you paid with within a few business days, depending on your bank and payment system.

How do I get my tickets?

Tours booked on the site come as a PDF ticket in the app and by e-mail. Tickets sold on an official site come from that operator.

Which languages does the app support?

At launch the app supports Russian, Turkish and English, and new languages will be added. This site is available in seven languages.

What if something goes wrong while I travel?

City guides list the local emergency number and practical tips for visitors. For help with an order, contact support through the app.

The gezdir app: a guide that is always with you

Routes from your saved places, offline audio guides and up to 20% off at restaurants. The first day is free.

Day Pass $14.99 for 24 hours · Premium $49.99 for 30 days

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