Find quick answers to common questions about gezdir.me
gezdir.me is a professional digital travel assistant that helps travelers discover the city, find interesting places, listen to audio guides, book tours and transfers, as well as take advantage of exclusive offers and a cashback system.
In the initial stage, the service is available in Istanbul. In the future, the list of cities and countries will gradually expand.
The basic features of the app are available for free. A gezdir.me Premium subscription is required to access premium features.
Premium subscribers receive: • Full access to audio guides; • Personalized itineraries and recommendations; • Additional cashback on purchases; • Special offers from partners; • Priority support.
Some materials can be downloaded in advance and used offline. However, an internet connection is recommended to receive up-to-date information and book services.
After purchasing tours, transfers, or other services through gezdir.me, a portion of the amount is returned to your bonus account as cashback.
Cashback can be used: • To purchase tours and transfers; • To pay for additional in-app services. The list of available services will expand as the platform grows.
Yes. Cashback is valid for 12 months from the date of accrual, unless otherwise specified in promotional terms.
If an order is canceled and refunded to the customer, the cashback credited for that order is automatically debited.
Select the tour you like in the app, fill in the required details, pay for the order, and receive your booking confirmation.
Choose your pickup and drop-off locations, specify the date and time of the trip, then confirm and pay for the booking.
In some cases, changing the date is possible. The decision depends on the tour operator's terms and the time remaining before the activity starts.
Yes, depending on service availability and provider terms, a transfer can be changed to another transfer product.
Cancellation is done through the app or customer support. The refund amount depends on the time of cancellation and the specific service terms.
After the refund is confirmed, funds usually arrive on the card or account used for payment within a few business days. The timeframe depends on your bank and payment system.
We accept bank cards and other available payment methods displayed in the app at the time of purchase.
Yes. All payments are processed through secure payment providers using modern security standards.
At launch, the app supports Russian, Turkish, and English. New languages will be added in the future.
Contact support through the app or using the provided contact details. We will try to help you as quickly as possible.